NPTEL Soft Skills Week 2 Assignment Answers 2023 (July- Oct )

NPTEL Soft Skills Week 2 Assignment Answers 2023 (July- Oct ). The NPTEL (National Programme on Technology Enhanced Learning) offers a unique opportunity to enhance your soft skills through its specialized courses. Week 2 is a crucial phase of the program, and completing the assignments successfPositive Thinking


NPTEL Soft Skills Week 2 Assignment Answers 2023 (July- Oct )


NPTEL Soft Skills Week 2 Assignment Answers 2023



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Voice mail focuses on essentials without interrupting potential receivers.

 True

 False


“The right word may be effective, but no word was ever as effective as a rightly timed pause”. This is a statement of Mark Twain, an American author, about the use of silence and pause in a communication process.

 True

 False


“I’m okay, you are okay”, shows the introvert kind of personality according to Dr. Eric Berne.

 True

 False


Telecommunication does not need a facilitator or party leader to lead the meeting.

 True

 False


According to Johari Window, four parts of 'self' exist in a human being.

 True

 False


Human voice carries intentional and unintentional emotions and messages.

 True

 False


Which among the following is not a type of attitude according to Eric Berne?

 Implosion

 Introvert

 Negative

 Assimilation


The hidden self is fear, secrets, sensitivities. So hidden self should be moved into ______ to establish better understanding at the workplace.

 Blind Area

 Open Area

 Unknown Area

 None of the Above


The volume of voice is an essential aspect of effective communication. Which one is true about it?

 Speak as loud as possible in a small group

 Be audible

 Voice should be soft.

 Both B&C


What should be your first reaction when you receive a phone call in an organization?

 What is the purpose of your calling, Sir?

 You must tell your name and designation first.

 I am busy. Call me later.

 None of the Above


Which handshake is described as politician’s handshake?

 Dead fish Handshake

 Glove Handshake

 IDouble-handed Handshake

 None of the Above


Which statement/s is/are correct about non-verbal communication?

 It supplements verbal communication.

 It is less important than verbal communication.

 Symbols are not used in non-verbal communication.

 It is spontaneous and unstructured.


Which among the following is/are not related to communication theories?

 Derrida’s theory of deconstruction

 Eric Berne’s theory of attitude

 Lyotard’s theory of postmodernism

 Johari Window








Positive thinking is a powerful mindset that can significantly impact your life and well-being. It involves focusing on the positive aspects of situations and maintaining an optimistic outlook, even during challenging times. Practicing positive thinking can bring numerous benefits to both your personal and professional life.


The Power of Positive Thinking

When you adopt a positive mindset, you cultivate resilience and the ability to cope with stress more effectively. Positive thinking can improve your mental health, reduce anxiety, and boost self-esteem. It can also enhance your overall physical health, as studies have shown that optimism is linked to better immune system functioning.


Techniques to Foster Positive Thinking

Gratitude Journaling: Take time each day to write down things you are grateful for. Focusing on the positive aspects of your life can shift your perspective and promote positive thinking.


  • Affirmations: Use positive affirmations to challenge and overcome negative thoughts. Repeat affirmations that reinforce your strengths and abilities.
  • Surround Yourself with Positivity: Surround yourself with positive influences, whether it's through supportive friends, inspirational books, or motivational podcasts.
  • Practice Mindfulness: Be present in the moment and observe your thoughts without judgment. Mindfulness can help you become aware of negative thought patterns and replace them with positive ones.
  • Visualize Success: Imagine yourself succeeding in your endeavors. Visualization can boost your confidence and help you overcome obstacles.


Telephonic Communication Skills

Telephonic communication plays a vital role in both personal and professional settings. Effective telephonic communication skills are essential to convey your message clearly and leave a positive impression on the other person.


Tips for Effective Telephonic Communication

  • Prepare Before Making the Call: Know the purpose of your call and gather any necessary information before dialing. Being prepared will make the conversation more productive.
  • Speak Clearly and Confidently: Enunciate your words clearly and maintain a steady pace. Confidence in your tone will inspire confidence in the listener.
  • Active Listening: Pay close attention to the other person's words and respond appropriately. Avoid interrupting and give them the chance to express themselves fully.


  • Use Positive Language: Frame your sentences positively and avoid negative language. Positive language fosters a friendly and cooperative atmosphere.
  • Empathize: Show empathy towards the other person's feelings and concerns. Acknowledge their emotions and offer support if needed.
  • Communicating Without Words: Paralanguage
  • Non-verbal communication, also known as paralanguage, plays a crucial role in conveying emotions, attitudes, and intentions without using words. Paralanguage encompasses aspects such as tone of voice, pitch, volume, gestures, facial expressions, and body language.


Understanding Paralanguage

  • Tone of Voice: The tone of voice can convey emotions such as excitement, anger, or sadness. Speaking with a warm and friendly tone can make others feel comfortable and engaged.
  • Pitch and Volume: A higher pitch may indicate enthusiasm, while a lower pitch can convey seriousness. Adjusting your volume appropriately ensures the listener can hear you clearly without feeling overwhelmed.
  • Gestures and Body Language: Gestures and body language can enhance your message and add emphasis. Avoid crossing your arms, as it can be perceived as defensive.
  • Facial Expressions: Your facial expressions can reveal your emotions and sincerity. Maintain a friendly and approachable expression during conversations.


Utilizing Paralanguage Effectively

  • Consistency with Verbal Communication: Ensure your paralanguage aligns with your spoken words to avoid confusion or mixed messages.
  • Adapting to the Audience: Be mindful of cultural differences and adapt your paralanguage to suit the preferences and norms of the audience.
  • By honing your paralanguage skills, you can strengthen your overall communication abilities and build more meaningful connections with others.ully is vital to mastering these essential skills.

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